mpathy Customer Experience was formed by Martin Jukes and Peter Murley, both of whom have extensive customer experience knowledge. Between us we have the knowledge and expertise to enable us to support you and help you to manage all elements of the interaction with your customers. We aim to make a real difference to you, your people and your customers.

We take a fresh, no nonsense and holistic approach to the customer experience, embracing all aspects and areas of the business which touch the customer at any stage of the relationship. Our aim is to provide you with practical and pragmatic advice and real hands-on operational and implementation resources to ensure that your customers experiences are something very special - experiences that inspire and impress; experiences that are consistent; experiences that make major contributions to profitability, loyalty and retention.  All the time though, we are aware that it is not us that will deliver these experiences to the customer, it is you; so we work with you to provide the skills and tools to deliver exceptional service to your customers consistently, time after time.

We work with a number of seasoned associates whom we trust and who have helped us deliver many projects for many clients over several years.  We have extensive experience in commercial sectors and are rapidly bringing the benefits of this experience to the public sector. We are not grand theorists but practical doers. We have supported organisations that operate in both business to business and business to consumer markets and have assisted in the areas of HR, Training, Operations, Marketing, IT and Customer Service. With competence and skills across the whole sphere of customer experiences, we will be able to support your organisation in its customer relationship ambitions.

our approach | martin jukes | peter murley | contact us

   

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